Return Policy

Return Policy

Returns

• All returns must be postmarked within fourteen (14) days of the delivery date.
• Returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

• To initiate a return, please email our customer service at billings@shopskygifts.com to obtain a Return Merchandise Authorization (RMA) number.
• After receiving the RMA number, securely place the item in its original packaging and mail your return to:
  Sky Blu Gifts
  Attn: Returns (RMA #)
  1901 Terminal Circle, Suite 11
  Billings, MT 59105
  USA
• Customers are responsible for all return shipping charges. We strongly recommend using a trackable shipping method.

Refunds

• Upon receiving and inspecting your return, we will process your refund or exchange.
• Please allow at least seven (7) days from the receipt of your item to process your return or exchange.
• We will notify you by email once your return has been processed.

Exceptions

• Opened food items cannot be returned or exchanged unless defective – e.g., expired products, contamination, or packaging issues.

Questions

• If you have any questions concerning our return policy, please contact us at billings@shopskygifts.com.